Privacy Policy for E K Conveyancing

1. Introduction — purpose and scope

E K Conveyancing Pty Ltd t/as E K Conveyancing (“E K Conveyancing”, “we”, “us”, “our”) is committed to protecting your privacy and complying with our legislative obligations. This Privacy Policy explains how we collect, use, hold and disclose personal information — including through our website, by email, telephone and in person — and how we meet our obligations under the Privacy Act and Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details in Section 8 below.

2. Consent and how this policy applies

By using our website or engaging our services, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

Your privacy is important to us. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) (as amended), the Australian Privacy Principles (“APPs”), and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (as amended) (“AML/CTF Act”).

This policy applies to personal information collected in the course of providing conveyancing services and operating our business, including through this website. A copy of the APPs can be found in Schedule 1 of the Privacy Act 1988 (as amended); visit legislation.gov.au for more information on privacy and AML/CTF legislation.

3. Personal information we collect and hold

3.1 General website and enquiry information

When you contact us, subscribe to our newsletter, or use our website, we may collect:

  • Your name, email address and phone number
  • The contents of any message, form submission or attachment you send us
  • General contact details, including company name, address and postal address if applicable

3.2 Information required for conveyancing services and AML/CTF compliance

The personal information we collect and hold for conveyancing matters includes information reasonably necessary to provide our services and to meet our AML/CTF obligations. This varies depending on our relationship with you and the requirements of AML/CTF legislation, and may include sensitive information — for example, whether you are a member of a political, professional or trade association, which can be used to verify your occupation or determine whether you are a politically exposed person.

Depending on whether you are buying or selling, this may include details required to verify your identity and comply with AML/CTF Customer Due Diligence (“CDD”) requirements, used to:

  • Establish and verify your identity before providing certain services to you or the person you are acting on behalf of
  • Assess and manage potential money laundering, terrorism financing, proliferation financing or related compliance risks associated with our services
  • Make reports required by law under the AML/CTF Act
  • Meet record-keeping obligations under the AML/CTF Act

If you do not provide the information we reasonably require to deliver our services or comply with AML/CTF laws, we may not be able to engage with or assist you.

The type of information we may collect and hold includes:

  • Identification details (birth certificate, driver’s licence, passport, proof of age card, and other documents required for AML/CTF verification)
  • General contact details (full name, address, telephone numbers, email address)
  • Statutory searches obtained from government, local council, strata/community title corporations and other bodies
  • Additional information required by AML/CTF legislation, such as financial history, source of funds and transaction details

We will not collect or disclose sensitive information about an individual unless the individual consents, except where required by law.

We may collect personal or sensitive information when you: provide information to us; make an enquiry; sign up or subscribe to our newsletter; arrange or agree to receive any of our services; or when we are required to conduct AML/CTF checks in connection with your transaction.

We may also obtain information from public and media resources, including social media, and from third parties where required by AML/CTF legislation.

Personal information is preferably kept in electronic form within secure and monitored databases. Hard copies are kept securely with restricted access.

4. How we use and disclose your information

We use and disclose personal information only for the purpose it was collected, or for a lawful related purpose, including to:

  • Provide, operate and maintain our website and our conveyancing services
  • Communicate with you, including customer service, updates, and (with your consent) marketing and promotional information — you can opt out of marketing communications at any time
  • Understand and improve how our website is used
  • Comply with AML/CTF obligations, including identity verification, transaction monitoring and reporting suspicious activity
  • Meet Privacy Act requirements and other legal obligations

We will not disclose personal information to overseas recipients unless required by law or with your consent. If disclosure to an overseas recipient is necessary for AML/CTF compliance, we will seek your consent before proceeding.

4A. Data Retention

We retain identification and transaction records for the period required under the AML/CTF Act — currently understood to be 7 years from the date the relevant transaction is completed. General enquiry and website information is retained only as long as reasonably necessary for the purpose it was collected.

5. Cookies, Log Files and Website Analytics

Like most websites, we use cookies. Cookies are used to store information including your preferences and the pages you access or visit, helping us optimise your experience by customising content based on your browser type and other information. You can disable cookies through your individual browser settings.

We also follow a standard practice of using log files, as part of our hosting provider’s analytics. Log files may record information such as IP address, browser type, Internet Service Provider, date and time stamp, and referring/exit pages. This information is not linked to anything personally identifiable and is used to analyse trends, administer the site, and understand how visitors use it.

6. Advertising and Third-Party Services

Some advertising on or associated with our website may use cookies and web beacons. Our current advertising partner is Google — you can read Google’s advertising privacy policy at policies.google.com/technologies/ads.

Third-party ad servers or networks may use cookies, JavaScript or web beacons in their advertisements and links appearing on our website; these are sent directly to your browser, and they may automatically receive your IP address when this occurs. We have no access to or control over cookies used by third-party advertisers.

Our Privacy Policy does not apply to other advertisers or websites. We recommend consulting the privacy policies of any third-party sites or services you visit for details of their own data practices, including opt-out options.

7. Overseas Disclosure

We will not disclose personal information to overseas recipients unless required by law or with your consent, including where disclosure to an overseas recipient is necessary to meet our AML/CTF obligations.

8. Access to your Personal Information

If you would like access to any personal information we hold about you, please contact us:

  • PO Box 1113, TANUNDA SA 5352
  • Phone: 08 8166 7501
  • Email: elizabeth@ekconveyancing.com.au

We will respond to any request for access within ten (10) business days of receiving it, unless a different timeframe is required by law.

9. Correction of Personal Information

We take reasonable steps to ensure the personal information we hold is accurate, complete, up-to-date and not misleading, consistent with the Privacy Act and AML/CTF requirements.

We will consider and respond to any request to correct personal information within ten (10) business days of receiving it, unless a different timeframe is required by law.

10. Complaints

We will acknowledge receipt of any complaint about our handling of personal information, a breach of this Privacy Policy, the APPs, the Privacy Act, or our AML/CTF obligations, within ten (10) business days of receiving it, and will try to resolve it as quickly as possible.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or the relevant AML/CTF regulatory body (AUSTRAC).

11. Children’s Privacy

Our services are intended for adults engaging in property and business transactions. We do not knowingly collect personal information from children, and if we become aware that a child’s information has been provided to us, we will take reasonable steps to remove it from our records.

12. How to Obtain a Copy of This Policy

Please contact us using the details in Section 8 to obtain a free copy of this Privacy Policy. If you require a copy in a particular format, let us know — we can provide a hard copy, or an electronic version as a PDF or Microsoft Word document.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website.

Last updated: 17th August 2026